This page sets out the licensing details, regulatory framework, and compliance obligations applicable to RTbet Casino as operated for players in New Zealand. RTbet Casino is committed to operating transparently, lawfully, and responsibly in all jurisdictions where its services are made available. The information below is provided to assist players in understanding the legal basis upon which RTbet Casino operates, their rights as consumers, and the standards to which the operator holds itself accountable.
1. Operator Details
RTbet Casino is operated by Rabidi N.V., a company incorporated and registered under the laws of Curaçao. The company’s registered office is located at Zuikertuintjeweg z/n (Zuikertuin Tower), Curaçao. Rabidi N.V. is registered under company registration number 163631.
All contractual relationships between players and the Casino are entered into with Rabidi N.V. as the operating entity. Players may direct formal correspondence and legal enquiries to the registered address above or via the contact details provided in the Terms and Conditions.
2. Licence Details and Regulatory Authority
RTbet Casino operates under a licence issued by the Curaçao Gaming Control Board (GCB), which serves as the regulatory authority responsible for overseeing online gambling activities conducted under its jurisdiction.
- Licence Type: Online Gaming Licence (Master Licence)
- Licence Number: OGL/2023/109/0082
- Issuing Authority: Curaçao Gaming Control Board
- Jurisdiction of Regulation: Curaçao, Kingdom of the Netherlands
The Curaçao Gaming Control Board requires licensed operators to comply with applicable gaming regulations, maintain appropriate technical standards, and uphold obligations relating to player protection and fair play. RTbet Casino operates in full compliance with the conditions of its licence and submits to the regulatory oversight of the GCB in all matters pertaining to its gaming operations.
3. Territory of Services and Eligibility
3.1 Geographic Availability
RTbet Casino makes its services available to eligible players in New Zealand and a number of other permitted jurisdictions. Players are responsible for ensuring that accessing and using online gambling services is lawful in their country or territory of residence. RTbet Casino reserves the right to restrict access from jurisdictions where online gambling is prohibited or where the operator does not hold the requisite local authorisation.
3.2 Age Restrictions
Access to RTbet Casino is strictly restricted to individuals who are 18 years of age or older. This requirement is non-negotiable and applies universally to all players regardless of the jurisdiction in which they reside. Persons under the age of 18 are prohibited from registering an account, depositing funds, or participating in any gaming activity offered on the platform.
RTbet Casino employs age verification procedures as part of its Know Your Customer (KYC) process to ensure compliance with this requirement. Any account found to be held by a person under the legal age will be suspended immediately, all winnings will be forfeited, and any deposited funds will be returned to the payment source where practicable.
4. Anti-Money Laundering and Know Your Customer Policy
4.1 AML Framework
RTbet Casino maintains a comprehensive Anti-Money Laundering (AML) programme consistent with internationally recognised standards and the requirements of its licensing authority. The operator is committed to preventing its platform from being used for the purposes of money laundering, terrorist financing, or any other financial crime.
The AML programme encompasses the following key elements:
- Risk-based assessment of player activity and transaction patterns
- Ongoing monitoring of account behaviour and financial flows
- Detection and reporting of suspicious activity to relevant authorities where required by law
- Maintenance of adequate records in accordance with applicable retention obligations
- Regular review and updating of AML procedures in line with evolving regulatory guidance
4.2 KYC Verification Procedures
All players are subject to identity verification requirements prior to the processing of withdrawals or at any point the operator deems verification necessary. Players may be required to submit one or more of the following documents:
- A valid government-issued photographic identity document (such as a passport or driver’s licence)
- Proof of current residential address (such as a utility bill or bank statement issued within the last three months)
- Proof of the payment method used (such as a copy of a bank card or a bank account statement)
- Source of funds documentation where transactions exceed defined thresholds or risk indicators are identified
Failure to provide requested documentation within a reasonable timeframe may result in the suspension of account functionality, including the withholding of withdrawal requests, until verification is satisfactorily completed. RTbet Casino reserves the right to close accounts where verification cannot be completed to a satisfactory standard.
5. Data Protection and Privacy
RTbet Casino collects, processes, stores, and transfers personal data in accordance with applicable data protection legislation and its published Privacy Policy. The operator is committed to safeguarding the personal information of its players and implementing appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of personal data.
Key principles governing the operator’s approach to data protection include:
- Lawful basis for processing: Personal data is collected and processed only where a lawful basis exists, including contractual necessity, legal obligation, legitimate interest, or explicit consent.
- Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
- Data minimisation: Only data that is adequate, relevant, and necessary in relation to the purposes for which it is processed is collected.
- Retention: Personal data is retained for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal retention requirements.
- Third-party sharing: Data may be shared with authorised third-party service providers engaged to support the operation of the platform, subject to appropriate contractual safeguards. Data is not sold to third parties for marketing purposes.
Players wishing to exercise their rights in relation to their personal data, including rights of access, rectification, erasure, or portability where applicable, may submit a request through the operator’s designated privacy contact channel as described in the Privacy Policy.
6. Responsible Gambling
RTbet Casino recognises that gambling, whilst a legitimate form of entertainment for the majority of players, can give rise to harmful behaviour in some individuals. The operator is committed to promoting responsible gambling and providing players with the tools and information necessary to maintain control over their gambling activity.
6.1 Player Protection Tools
RTbet Casino makes available the following responsible gambling tools to all registered players:
- Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account.
- Loss limits: Players may set limits on the amount they are permitted to lose within a defined period.
- Session time limits: Players may restrict the duration of their gaming sessions.
- Reality checks: Players may activate periodic notifications reminding them of the time elapsed during a gaming session.
- Self-exclusion: Players who believe their gambling is becoming problematic may request a temporary or permanent self-exclusion from the platform. Self-exclusion requests are processed promptly and result in the immediate suspension of account access for the nominated period.
- Account cooling-off period: Players may request a short-term break from gambling without permanently closing their account.
6.2 Support and External Resources
Players who are concerned about their own gambling behaviour, or the behaviour of someone they know, are encouraged to seek assistance from independent support organisations. The following resources are available to players in New Zealand:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 654 655 (free, available 24 hours)
- Gambling Help Online: www.gamblinghelponline.org.nz
RTbet Casino does not engage in any marketing or promotional activity directed at individuals who have self-excluded or who have been identified as vulnerable players.
7. Fair Play and Game Integrity
All games available on the RTbet Casino platform are supplied by licensed third-party software providers. The random number generators (RNGs) used in the operation of casino games are subject to independent testing and certification by accredited testing laboratories to ensure that outcomes are genuinely random, unpredictable, and not capable of manipulation by either the operator or the player.
RTbet Casino does not manipulate game outcomes and operates the platform in accordance with the stated Return to Player (RTP) percentages for each game, which are made available to players on request or within the relevant game information panels.
8. Dispute Resolution
8.1 Internal Complaints Procedure
Players who have a complaint or dispute arising from their use of RTbet Casino are encouraged to contact the operator’s customer support team in the first instance. The support team is available via live chat and email and will endeavour to resolve complaints in a timely and fair manner.
When submitting a complaint, players should provide the following information to assist in the resolution process:
- Full registered name and account username
- A clear and detailed description of the nature of the complaint
- Relevant dates, transaction references, and any supporting documentation
RTbet Casino aims to acknowledge complaints within 24 hours of receipt and to provide a substantive response within 14 calendar days. Complex matters may require additional time, in which case the player will be kept informed of progress.
8.2 Escalation and External Dispute Resolution
Where a complaint cannot be resolved to the player’s satisfaction through the internal complaints process, players may escalate the matter to an independent dispute resolution body. RTbet Casino accepts the jurisdiction of the dispute resolution mechanisms recognised by the Curaçao Gaming Control Board for matters arising under the operator’s licence.
Players may also contact the Curaçao Gaming Control Board directly with complaints relating to regulatory compliance matters. Contact details for the GCB are available at www.gaming-curacao.com.
8.3 Governing Law
Unless otherwise required by mandatory local law applicable in the player’s jurisdiction, the Terms and Conditions governing the relationship between the player and RTbet Casino, and any disputes arising therefrom, are governed by and construed in accordance with the laws of Curaçao.
9. Updates to This Page
RTbet Casino reserves the right to update the information contained on this page from time to time to reflect changes in its licensing status, regulatory requirements, or internal policies. Players are encouraged to review this page periodically to ensure they remain informed of the current licensing and compliance position of the operator. Material changes will be notified to players through the operator’s standard communication channels.
Last reviewed: April 2025