1. Who We Are and How to Reach Us
RTbet Casino operates the website rtbet-casino-nz.com and is responsible for collecting and handling the personal information you provide when using our services. We are based at 318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand.
If you have any questions about how we handle your personal information, you can contact us directly:
- Email: support@rtbet-casino-nz.com
- Phone: +64 4 731 5021
- Post: 318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
We take privacy seriously and aim to respond to all enquiries within five working days.
2. Our Commitment Under New Zealand Law
RTbet Casino complies with the Privacy Act 2020 (NZ), which governs how organisations collect, store, use, and share personal information about individuals in New Zealand. The Act sets out 13 Information Privacy Principles (IPPs) that we follow in all aspects of our data handling practices.
We also observe obligations that arise under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to verify the identity of our customers and keep records of certain transactions. Where these obligations require us to collect or retain information beyond what we would otherwise need, we will always tell you.
3. What Information We Collect
3.1 Information You Give Us Directly
When you register an account, make a deposit or withdrawal, contact our support team, or use our services in any other way, you may provide us with:
- Full legal name and date of birth
- Residential address and postcode
- Email address and phone number
- Government-issued identification documents (such as a New Zealand driver licence or passport)
- Payment details including card numbers, bank account information, or digital wallet identifiers
- Preferences and communication settings you set within your account
- Any correspondence you send to us, including support requests
3.2 Information We Collect Automatically
When you visit rtbet-casino-nz.com or use the RTbet mobile app, we automatically collect certain technical information:
- IP address and approximate geographic location
- Browser type and version
- Device type, operating system, and screen resolution
- Pages visited and time spent on each page
- Links clicked and features used
- Session timestamps and login history
This information helps us keep our platform secure and improve the experience for New Zealand players.
3.3 Information From Third Parties
In some cases we may receive personal information about you from third parties. This includes identity verification services we use to meet our AML/CFT obligations, payment processors who confirm transaction details, and fraud prevention agencies. We only use information from these sources to the extent necessary to carry out the purposes described in this policy.
4. Why We Collect and Use Your Information
We collect and use personal information for the following reasons:
- To create and manage your account so you can log in, play games, and access your transaction history
- To process deposits and withdrawals and keep a record of your financial activity with RTbet Casino
- To verify your identity as required by the AML/CFT Act 2009, which means confirming who you are before allowing significant financial activity
- To prevent fraud, money laundering, and other financial crime in accordance with our legal obligations
- To comply with the Gambling Act 2003 (NZ), which includes age verification obligations to ensure no person under 20 years of age can open or use a gambling account
- To provide customer support and resolve any disputes or complaints you raise
- To send you communications about your account, bonuses, or updates to our terms, where you have opted in or where we are required to do so
- To improve our services by analysing how players use the site and identifying where we can make things work better
- To support responsible gambling, including monitoring play patterns that may suggest problem gambling and giving effect to self-exclusion requests
We do not use your personal information for any purpose that is incompatible with the reasons we collected it in the first place.
5. Legal Bases for Processing
Under the Privacy Act 2020, we may collect personal information where it is necessary to carry out our functions and activities, where you have provided consent, or where we are required to do so by law. The primary legal grounds on which we rely include:
- Performance of the contract between you and RTbet Casino (your account terms)
- Compliance with legal obligations under the AML/CFT Act 2009 and the Gambling Act 2003
- Legitimate interests in operating a lawful, safe, and fair gambling platform
- Your consent, where we have specifically asked for it (for example, for optional marketing communications)
6. Age Verification
RTbet Casino does not permit any person under 20 years of age to register or use a gambling account. This is a legal requirement under the Gambling Act 2003 and we take it seriously.
During registration, we will ask you to confirm your date of birth. We may also request identity documents to verify your age before activating your account or processing a withdrawal. If we have reason to believe an account belongs to someone under 20, we will suspend that account and may report the matter as required by law.
7. Responsible Gambling and Personal Data
RTbet Casino operates a responsible gambling programme and we use personal data to support it. This includes:
- Monitoring your deposit limits, session lengths, and play frequency
- Flagging patterns that may be associated with harmful gambling behaviour
- Giving effect to voluntary self-exclusion requests and keeping records of those requests
- Sharing information with the New Zealand Problem Gambling Foundation or similar bodies where we are required or permitted to do so
Where we use your data in connection with responsible gambling measures, we do so to protect your welfare, not for marketing or commercial gain.
8. Sharing Your Information
8.1 Who We May Share With
We do not sell personal information. We share it only where necessary and with appropriate safeguards in place. Recipients may include:
- Identity verification providers who help us confirm that customers are who they say they are
- Payment processors and banking partners who handle deposits and withdrawals on our behalf
- Customer support platforms used to manage and respond to your enquiries
- Analytics and security vendors who help us detect fraud and understand site performance
- Regulatory bodies and law enforcement where disclosure is required by the AML/CFT Act, the Gambling Act 2003, a court order, or other applicable New Zealand law
- New Zealand Police or the Department of Internal Affairs if we are required to file a Suspicious Transaction Report or respond to a lawful request
8.2 International Transfers
Some of the service providers we use may be based outside New Zealand. Where this is the case, we take reasonable steps to ensure that the recipient is required to protect the information in a way that is broadly comparable to the Privacy Act 2020 standards. We do not transfer personal information to countries or organisations that do not provide adequate protections.
9. How Long We Keep Your Information
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
- Account information and transaction records are kept for a minimum of seven years after an account is closed, as required by the AML/CFT Act 2009
- Identity verification documents are kept for the duration required by our licensing conditions and applicable law
- Communications and support records are retained for up to three years from the date of the interaction
- Technical logs used for fraud prevention and security are retained for up to 12 months
Once the relevant retention period has passed, we securely delete or anonymise your information.
10. Cookies and Tracking Technologies
RTbet Casino uses cookies and similar tracking technologies on rtbet-casino-nz.com to make the site work properly and to improve your experience. Some cookies are essential to the operation of the site and cannot be turned off. Others are used for analytics or personalisation and can be managed through your browser settings or via the cookie preferences tool on our site.
For full details about which cookies we use and how to control them, please read our Cookie Policy, which is available separately on our website.
11. Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have rights in relation to the personal information we hold about you. These include:
- The right to access the personal information we hold about you, and to receive a copy of it in a usable format
- The right to correction if any information we hold is inaccurate, out of date, incomplete, or misleading
- The right to know whether we hold personal information about you and the general nature of that information
- The right to request deletion of your personal information, subject to any overriding legal obligations that require us to retain it
- The right to withdraw consent at any time where our use of your information is based on consent, without this affecting the lawfulness of anything we did before you withdrew
To exercise any of these rights, contact us at support@rtbet-casino-nz.com or by post at 318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. We will respond within 20 working days, in line with the Privacy Act 2020.
If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner at www.privacy.org.nz.
12. How We Protect Your Information
We use a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive data including payment information
- Strict access controls so that only staff with a genuine need can access personal information
- Regular security assessments and monitoring of our systems
- Staff training on data protection and privacy obligations
While no online system is entirely risk-free, we take our security obligations seriously and review our practices regularly.
13. Marketing Communications
We will only send you promotional emails, SMS messages, or push notifications if you have opted in to receive them. You can withdraw that consent at any time by clicking the unsubscribe link in any marketing message or by contacting us directly at support@rtbet-casino-nz.com.
Withdrawing from marketing communications does not affect the transactional messages we may need to send you, such as information about your account, security alerts, or changes to our terms.
14. Children and Minors
RTbet Casino’s services are strictly for adults aged 20 and over. We do not knowingly collect personal information from anyone under this age. If we discover that information has been collected from a person under 20, we will delete it promptly and close the associated account. If you believe a minor has registered with us, please contact us at support@rtbet-casino-nz.com so we can investigate.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data practices, or applicable law. When we make material changes, we will notify you by email or by posting a notice in your account dashboard before the changes take effect. Continuing to use RTbet Casino after those changes take effect means you accept the updated policy. If you do not agree with the changes, you should close your account and stop using our services before they come into effect.
16. Contact and Complaints
If you have a question, concern, or complaint about how RTbet Casino handles your personal information, please get in touch with us first so we can try to resolve it:
- Email: support@rtbet-casino-nz.com
- Phone: +64 4 731 5021
- Post: 318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9am to 6pm
If you are not satisfied with the outcome after raising the matter with us, you may escalate your complaint to the Office of the Privacy Commissioner of New Zealand. The Commissioner can be contacted via www.privacy.org.nz or by calling 0800 803 909.